International Shipping & Export Support
When shipping commercial products like shaved ice machines overseas, conditions vary greatly depending on voltage specifications, safety standards (CE, etc.), and package size. To ensure safe delivery, please review the important information below before contacting us.
PAST CASES
A customer requested two 100V domestic models (SI-150Ca). We provided detailed advance notice regarding the need for a transformer and the lack of warranty. Upon their agreement, we shipped the units safely.
We proposed the 220V overseas model (SI-150C E), which requires no transformer. The machine was delivered reliably to the cafe via FedEx, along with spare blades and spoons as requested.
We have extensive experience shipping commercial shaved ice machines globally, including to Saudi Arabia, North America, and Europe. We check shipping routes carefully to provide accurate estimates and ensure safe delivery.
RECOMMENDED MODELS
Designed to match local voltages (115V / 220V), these models are ideal for taking overseas.
SWAN's flagship model. The powerful 200W motor and gear-driven system provide the finest fluffy shaved ice.
Stylish black design. A new model featuring a lightweight aluminum frame and excellent operability.
An overseas model combining great design with a lightweight body. The belt-driven system ensures stable shaving performance.
ABOUT US
A specialty store for tableware and kitchenware in Tokyo's Kappabashi Kitchen Town, established in 1951. Under the theme of "Bringing Japan's fine food culture to the world," we deliver professional-grade kitchenware, including high-quality Japanese shaved ice machines, to customers worldwide.
OVERVIEW
To arrange secure shipping via FedEx, we ask you to confirm the estimate and conditions through the following steps.
Please let us know your desired product and the local voltage of your destination country. We will propose the most suitable model for your environment.
Based on your country, postal code, city, and full address, we will calculate the official shipping cost.
We will provide a formal quotation including shipping costs, along with important disclaimers based on the package size and weight.
REQUIRED INFORMATION
Please provide the following information via our form to check shipping availability and costs.
IMPORTANT NOTES
To prevent issues during international transit, we require your agreement to the following disclaimers.
Japanese domestic models (100V) are designed exclusively for use in Japan. Once exported, they are strictly excluded from all after-sales support and warranties. While a transformer is required in 220V regions, the manufacturer strongly advises against it as it carries a risk of fire. We strongly recommend choosing a 220V "Overseas Model" if available.
Japanese consumption tax is exempt. However, customs duties, local taxes, and clearance fees may be charged upon arrival and are the sole responsibility of the customer. Please also note that our official quotations and invoices are issued in "Japanese", and all payments must be settled in Japanese Yen (JPY).
Machines without safety certifications like the CE mark (required in Europe) or NSF risk being confiscated or forcibly returned to Japan by customs. If import is denied, shipping fees are strictly non-refundable. We highly recommend considering "Overseas Models" that comply with CE or NSF standards to ensure safe import.
While shaved ice machines and maintenance parts (blades, grease) can be shipped, food items such as syrups cannot be shipped overseas. We recommend purchasing spare blades and parts together with the machine, as separate shipments incur additional shipping fees.
100V domestic models come in standard cardboard packaging intended for Japan, posing a higher risk of damage during long-distance international transit. We are not responsible for any damage during transport. For safety, we highly recommend our "Individual Packing Service (Double Packing)" for JPY 10,000 (excluding tax). (*220V overseas models come with reinforced export packaging by default.)
Please enter your desired product name, quantity, delivery address, and whether you have a domestic address in Japan.
[IMPORTANT] Shaved ice machines and parts (blades, etc.) can be shipped, but food items cannot be shipped overseas.
Shaved ice machines and parts (blades, etc.) can be shipped, but food items cannot be shipped overseas.
CONTACT FORM
Please fill out the form below.
